Last updated: 19 September 2026
Responsible company: Hylpers L.L.C-FZ. Contact: support@hylpers.com.
Request account deletion
You may request deletion of your Hylpers UAE account and eligible personal data at any time.
If the Delete Account option is available in your Hylpers app, open your account or settings area, select the account deletion option, review the information presented and follow the confirmation steps.
You may also request deletion by emailing support@hylpers.com from the email address associated with your Hylpers account. Use the subject line “Delete Account Request”.
If you no longer have access to your account or registered email address, contact support and provide enough information for Hylpers to reasonably verify that the account belongs to you. Do not send passwords, one-time codes, full payment-card details or unnecessary identity documents through ordinary email.
What account deletion means
Account deletion means closing your Hylpers account and deleting or de-identifying personal information that is no longer reasonably needed and is not subject to a lawful retention requirement.
Deleting an account is different from logging out, uninstalling the Hylpers app, disabling notifications or temporarily suspending an account.
Before requesting deletion
Before deleting your account, you should complete or cancel any open bookings, resolve outstanding disputes or support matters, and complete any pending provider payout process where applicable.
You should also save any booking, payment, tax, support or other records that you may need later because some information may no longer be accessible after the account is deleted.
An account deletion request does not automatically cancel an active booking, remove an outstanding payment obligation or erase an unresolved dispute, chargeback, safety matter, fraud review or legal obligation.
Information that may be deleted or de-identified
Subject to applicable law and legitimate retention requirements, information that may be deleted or de-identified can include:
- Profile details that are no longer required.
- Profile photos and service descriptions that do not need to be retained.
- Optional profile information and marketing preferences.
- Messages, support files and booking notes where no lawful retention reason applies.
- Device tokens and app preferences associated with the closed account.
- Other personal information that is no longer reasonably necessary for the purposes for which it was collected.
Information that may need to be retained
Hylpers may retain limited records after account deletion where there is a specific lawful, regulatory, contractual, security or legitimate business reason to do so.
This may include:
- Booking and transaction records required for accounting, tax, payment settlement or audit purposes.
- Records required to process or defend refunds, disputes, chargebacks or legal claims.
- Fraud-prevention, abuse-prevention and security records.
- Records relating to safety incidents, policy violations, account restrictions or enforcement decisions.
- Payment, payout, KYC or verification status information that must be retained for legal or compliance purposes.
- Information reasonably necessary to prevent misuse of the platform or re-registration following a valid account restriction.
- Aggregated, anonymised or de-identified information that no longer identifies you.
Hylpers will not retain an entire account merely because one limited record must legally or reasonably be preserved.
Payment and KYC provider records
Payment, KYC, banking, card-network, app-store and other third-party providers may hold information independently under their own legal obligations and privacy policies.
For UAE users, Telr or another disclosed replacement payment or onboarding provider may process certain payment, payout or verification information through its own systems.
Hylpers can delete information that Hylpers controls, subject to lawful retention requirements. Hylpers cannot directly delete information independently controlled by another organisation unless that organisation provides Hylpers with the authority and technical ability to do so.
Where appropriate, Hylpers may help identify the relevant third party so that you can contact it regarding information it controls.
How long deletion may take
Hylpers will process a valid deletion request within a reasonable period and aims to complete eligible account deletion within 30 days where practical.
Additional time may be required where reasonably necessary to verify identity, complete an open transaction, resolve a dispute, investigate fraud or safety concerns, comply with a legal obligation or handle a complex request.
Where applicable law requires a different period, the legally required period will apply.
What happens after deletion
After account deletion, you may lose access to your profile, service listings, booking history, ratings, reviews, messages, promotions, support history, payout features, saved preferences and other account functions.
Deletion may be irreversible. If you later create a new Hylpers account, you may need to complete registration, payment onboarding, identity verification or other applicable onboarding requirements again.
Privacy rights
Account deletion is separate from other privacy rights you may have under applicable UAE data protection law.
You may also request access, correction or other available privacy rights as explained in the Hylpers UAE Privacy Policy.
A deletion request may be limited where Hylpers is lawfully required or permitted to retain specific information to complete transactions, comply with tax or legal obligations, prevent fraud, protect security or safety, resolve disputes, establish or defend legal claims, or meet other lawful requirements.
Confirmation and questions
Hylpers may contact you to verify the request, obtain information reasonably necessary to process it or confirm the status of the deletion request.
For account deletion assistance, email support@hylpers.com with the subject line “Delete Account Request”.
